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About Orygoo

The basics of what Orygoo is, who it’s for, and where it’s launching.

• What is Orygoo?

  Orygoo is a smart booking app that instantly matches you with available beauty and wellness professionals near you. Tell us what you need, where you are, and when you want it, and Orygoo does the rest. Think no calls, no DMs, no waiting. Simply book in seconds.

• Who is Orygoo for?

  Two groups: customers who want to find and book beauty and wellness professionals nearby instantly, and independent providers, such as salons, mobile stylists, therapists and freelancers, who want a steady stream of new bookings without running their own marketing or scheduling systems.

• What kinds of services can I book?

  Orygoo covers both Beauty and Wellness across a vast range of services.

• Where does Orygoo operate?

  Orygoo is launching in Australia, starting with South Australia. Availability expands as more providers join in each area. The app shows only providers who actually service your location.

• Is Orygoo live yet?

  Orygoo is in its final stretch before launch. Customers can join the waitlist on the homepage to be notified the moment the app is available in their area. Providers can already apply to be onboarded ahead of launch.

For Customers

How discovery, booking, payment and cancellations work when you book through Orygoo.

• How do I find and book a provider?

  Open the app, enter your location and the service you need, and tap Find Now. Orygoo instantly matches you with available providers nearby. Browse your matches, choose a provider, review the booking summary, and confirm and pay. Your booking is locked in immediately, with no back and forth required.

• Do I need to download an app to use Orygoo?

  Yes. Booking is done through the Orygoo mobile app, available on iOS and Android. The website is for provider applications, waitlist signups, and information. All browsing and booking happens in the app.

• How much does it cost to use Orygoo as a customer?

  There is no charge to browse or hold an account. You only pay the listed price of the service you book, which is always shown inclusive of GST. There are no hidden booking fees, service fees, or checkout surcharges added on top of what a provider displays.

• How do I pay for a booking?

  Payment is made securely in the app at the time of booking.

• Can I cancel or reschedule a booking?

  Yes. Cancel or reschedule 24 hours or more before your appointment for a full refund. Cancelling less than 24 hours before, or not showing up, is non-refundable, and this is disclosed at the time you book. If a provider cancels on you, you always receive a full refund automatically.

• Can a provider come to me, or do I go to them?

  Both, depending on the provider. Some operate from a fixed salon or studio, others offer mobile services and travel to you within their stated service area. Each provider profile makes this clear before you book.

• What if I am not happy with a service?

  Message the provider directly in the app first. Most issues are resolved that way. If you are still not satisfied, email hello@orygoo.com with your booking reference within 7 days and we will review it. Nothing about this process limits your rights under the Australian Consumer Law.

• Is my payment and personal information safe?

  Payments are processed securely and card details are never stored on Orygoo’s servers. Personal information is handled under our Privacy Policy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

For Providers

Everything about joining Orygoo as a beauty or wellness professional.

• Who can become an Orygoo provider?

  Any independent beauty or wellness professional operating in Australia. This includes salon owners, mobile therapists, freelance stylists, lash technicians, nail technicians, massage therapists, and specialists across all beauty and wellness categories. You must hold a valid ABN, insurance, and relevant professional qualifications or licences for the services you offer.

• How do I sign up as a provider?

  Apply through the Orygoo website or directly in the app. You will be asked to create a profile, list your services, set your availability, and submit your verification documents. Once reviewed and approved by the Orygoo team, your profile goes live and you can start receiving bookings.

• What do I need to apply?

  You will need a valid ABN, current public liability insurance of at least $5,000,000, government-issued photo identification, proof of relevant qualifications or certifications for the services you offer, and a profile photo. Mobile and in-home providers also need a police check. Some services such as injectables and laser treatments require additional licensing documentation.

• Is a background check required?

  Yes, for providers who travel to customers or work in a customer's home. They must pass a national police check, which is renewed every two years. Salon-based providers do not need a police check but complete every other verification step. Orygoo manually reviews all provider applications and submitted documents before approving any profile.

• How much does Orygoo charge providers?

  Orygoo charges a standard 15% platform commission on each completed booking, and Stripe's card processing fee on each booking is deducted from your payout at cost. There are no monthly subscription fees, no listing fees, and no charges for joining. You only pay when you earn.

• When and how do I get paid?

  Payouts are processed automatically after each completed booking, directly to your nominated bank account. You do not need to request payment or invoice anyone. Your earnings dashboard in the app shows all transactions and upcoming payouts in real time.

• Can I set my own prices, services and hours?

  Yes, completely. You control your service menu, pricing, durations, availability schedule, and whether you offer in-salon or mobile services. Orygoo displays suggested price ranges as a guide, but you are never required to follow them.

• Providers using Orygoo

  Providers on Orygoo are independent contractors operating their own businesses. Orygoo provides the platform that connects you with customers. You remain entirely responsible for the quality and delivery of your services, your own insurance, and your tax obligations.

Trust and Safety

How Orygoo screens providers, handles reviews, and keeps everyone safe.

• How does Orygoo verify providers?

  Every provider is manually reviewed by the Orygoo team before their profile goes live. We verify identity, insurance, relevant qualifications and certifications, and ABN registration, and mobile and in-home providers also need a police check. Providers are never visible to customers until verification is complete. Certain high-risk service categories require additional licensing documentation before approval.

• How do reviews work?

  After every completed booking, customers are invited to leave a star rating and written review of their provider. Reviews are verified, meaning only customers who completed a real booking can leave one. Providers can respond to reviews publicly. All reviews are moderated and must comply with our Community Guidelines.

• What happens if something goes wrong during an appointment?

  Contact the provider directly through in-app messaging first. If the matter is not resolved, email hello@orygoo.com with your booking reference and full details of what occurred. To report a message, review or profile, or to block someone, use the Report and Block options in the app. Reports go straight to our team. Orygoo will review the situation and determine the appropriate course of action. Your rights under the Australian Consumer Law apply at all times regardless of the outcome of any internal review.

• Who do I contact for support or in an emergency?

  For general support, email hello@orygoo.com. In a genuine emergency, always contact emergency services by calling 000 first. Orygoo support is not an emergency service.

Account and Payments

Signing up, payments, refunds and managing your Orygoo account.

• Do I need an account to browse providers?

  You need an account to make a booking. Browsing the app and viewing provider profiles may be available without an account depending on your location and the current version of the app.

• How do I sign up as a customer?

  Download the Orygoo app for iOS and Android, tap Get Started, and create your account with your name, email address, date of birth (you must be 18 or over), and a password. You will be asked to read and accept the Terms of Service and Privacy Policy before your account is created.

• What payment methods are accepted?

  Orygoo accepts all major credit and debit cards, as well as popular digital wallets. All payments are processed securely.

• How do refunds work?

  Refunds are issued automatically when a provider cancels a booking or when you cancel within the permitted cancellation window. For late cancellations or no-shows, refunds are not permitted.

• How do I delete my account or my data?

  You can delete your account at any time in the app under Profile > Settings > Delete Account (not available while you have active bookings). Deleting your account removes or anonymises your personal information in line with our Privacy Policy and your rights under the Australian Privacy Principles. Payment and booking records, including those held by our payment provider Stripe, are kept for at least 5 years because Australian tax law requires it.