Legal Policies

1. INTRODUCTION

Orygoo Pty Ltd ("Orygoo", "we", "us", "our") operates a two-sided beauty services booking marketplace at www.orygoo.com and via the Orygoo mobile application (together, the "Platform"). We connect customers with independent beauty professionals ("Providers") offering hair, nails, facials, massage, and related services.

We are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches (NDB) scheme, and the Privacy and Other Legislation Amendment Act 2024 (Cth). By using the Platform, you consent to the practices described in this Policy.

2. INFORMATION WE COLLECT

Information You Provide

• Full name, email address, date of birth, phone number (optional), and profile photo
• Account login credentials and password (stored in encrypted form)
• Payment information — processed securely by Stripe; we do not store full card details
• For Providers: ABN, professional licences, insurance certificates, government-issued photo identification, police clearance certificates (mobile and in-home Providers only), bank account details (held by Stripe), service descriptions, and portfolio images
• Booking history, service preferences, reviews, and ratings
• Messages and communications conducted through the Platform
• Reports you make about content or users, and the people you block
• Health and allergy information voluntarily disclosed prior to a beauty service booking

Automatically Collected

• Device type, operating system, and app version
• IP address, browser type, and usage activity
• Location data, where you grant permission, to display nearby Providers. While the app is open we use your device's precise location, and we also convert the addresses you enter into map coordinates, to find nearby Providers and calculate travel time
• Crash reports and app performance data. We do not use advertising or behavioural analytics tools
• Transaction history and booking activity

Sensitive Information

We do not intentionally collect sensitive information as defined under the Privacy Act 1988 (Cth). If you share health-related information relevant to a booking (such as allergies, skin conditions, or medications), we treat this with heightened care and use it only to facilitate your booking and to protect your safety.

3. HOW WE USE YOUR INFORMATION

• To create, verify, and manage your Orygoo account
• To facilitate bookings between customers and Providers
• To process payments and issue booking confirmations, receipts, and invoices
• To send booking reminders, updates, and post-service follow-ups
• To display nearby Providers based on your location, where permission is granted
• To send marketing and promotional communications where you have opted in
• To improve the Platform through crash reports, performance data, and user feedback
• To detect, prevent, and investigate fraud, abuse, or unlawful activity
• To comply with our legal and regulatory obligations under Australian law, including mandatory ATO reporting under the Sharing Economy Reporting Regime
• To resolve disputes between customers and Providers

4. DIRECT MARKETING & OPT-OUT

We send promotional communications only where you have consented. Marketing emails are off by default; you can switch them on or off at any time in the app under Profile > Settings > Marketing Emails, or by contacting us at hello@orygoo.com. Transactional communications (booking confirmations, receipts, reminders) cannot be opted out of while your account is active.

5. DISCLOSURE OF PERSONAL INFORMATION

• Providers, to the extent necessary to confirm and manage a booking
• Payment processors (Stripe) for secure payment handling and Provider payouts
• Service providers that help us run the Platform, under appropriate data agreements: cloud hosting and file storage (Amazon Web Services), email delivery (Resend), customer support (Zendesk), crash reporting (Sentry), push notifications (Expo and Apple), maps, address search and travel-time calculation (Google), and, for Providers who choose to connect a calendar, Google Calendar, Apple Calendar or Square
• The Australian Taxation Office (ATO) under mandatory Sharing Economy Reporting Regime obligations
• Regulatory authorities, law enforcement, or courts where required or permitted by law

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. OVERSEAS DISCLOSURE

Some service providers are located overseas, including in the United States. This includes Stripe (payments), Google (maps, address search and travel time), Apple (push notifications and Sign in with Apple), Amazon Web Services (file storage), Resend (email), Zendesk (customer support), Sentry (crash reporting), Expo (push notifications), and cloud hosting providers. We take reasonable steps to ensure they handle your information consistently with the APPs or an equivalent standard.

7. DATA SECURITY

We implement SSL/TLS encryption, access controls, secure credential storage, and regular security assessments. No internet transmission is entirely secure — you should protect your account credentials and notify us immediately at hello@orygoo.com if you suspect unauthorised access.

8. NOTIFIABLE DATA BREACHES

Under the NDB scheme (Privacy Act 1988 (Cth), Part IIIC), if we become aware of an eligible data breach likely to result in serious harm, we will notify affected individuals and the OAIC as soon as practicable. We will provide details of: what occurred, what data was involved, what steps you should take, and how to contact us.

9. DATA RETENTION

We retain personal information for as long as necessary to provide the Platform, to comply with our legal obligations (including the ATO's 5-year minimum retention requirement for financial records), to resolve disputes, and to enforce our agreements.

You can delete your account at any time in the app under Profile > Settings > Delete Account (this is not available while you have active bookings). When you delete your account we remove or anonymise your personal information. We keep payment and booking records, including those held by Stripe, for at least 5 years because Australian tax law requires it.

10. CHILDREN'S PRIVACY

The Platform is not directed to persons under 18. We do not knowingly collect personal information from minors. Contact us at hello@orygoo.com if you believe a minor has provided us with personal information.

11. ACCESS, CORRECTION & COMPLAINTS

Under APPs 12 and 13, you have the right to access and request correction of your personal information. Contact us at hello@orygoo.com — we will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au or with SA Consumer and Business Services at www.cbs.sa.gov.au.

12. CHANGES TO THIS POLICY

Material changes will be notified via email or Platform notice at least 14 days before taking effect. Continued use constitutes acceptance.

Privacy Contact: hello@orygoo.com | www.orygoo.com OAIC: www.oaic.gov.au | 1300 363 992

1. OVERVIEW

This Policy applies to all bookings made through Orygoo. We operate as a booking marketplace facilitator and are not a party to the service contract. Refund rights are governed by the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth), and the Fair Trading Act 1987 (SA).

YOUR ACL RIGHTS ARE PROTECTED

Nothing in this Policy limits any right or remedy you have under the ACL that cannot be excluded by law. If a service fails to meet a consumer guarantee, you are entitled to a remedy regardless of any other terms.

2. CONSUMER GUARANTEES

Major Failures — You are entitled to a refund where:

• The service was not performed with due care and skill and the failure cannot be remedied
• The service was substantially different from what was agreed or described
• You would not have booked had you known the true nature of the outcome
• The service caused harm, injury, or loss to you or your property

Minor Failures

The Provider may offer to re-perform the service at no charge. If they fail to remedy the issue within a reasonable time, you may request a refund or price reduction.

3. CANCELLATION POLICY

Customer Cancellations

• 24 hours or more before your appointment: Full refund to your original payment method
• Less than 24 hours before your appointment, or a no-show: Non-refundable. By booking, you agree to this cancellation policy.

Provider Cancellations

• Provider-cancelled confirmed bookings: Full refund to the customer
• Providers who cancel repeatedly may be suspended or removed from the Platform

4. IF YOU'RE STILL NOT HAPPY

The cancellation terms above are what you agree to when you book. If you'd still like to raise a concern:

• These terms are applied automatically by the app, and Providers cannot change them.
• If you believe a service did not meet your rights under the Australian Consumer Law, contact Orygoo:

1. Email hello@orygoo.com with your booking reference within 7 days of your appointment 2. Tell us what happened and include any supporting evidence 3. We'll review and respond within 10 business days

Nothing here affects your rights under the Australian Consumer Law.

5. CHARGEBACKS

If you initiate a chargeback without first following the refund process above, Orygoo reserves the right to suspend your account pending investigation. Fraudulent or unjustified chargebacks may be disputed with your financial institution and may result in permanent account suspension.

6. REFUND PROCESSING

Approved refunds are processed to the original payment method within 5–10 business days, subject to your bank or payment provider's processing times.

Refunds & Support: hello@orygoo.com ACCC: www.accc.gov.au | SA CBS: www.cbs.sa.gov.au

Version 2.1 | Orygoo Pty Ltd

IMPORTANT NOTICE

These Terms & Conditions have been prepared for Orygoo Pty Ltd under Australian law (Commonwealth) and the law of South Australia.

1. ACCEPTANCE OF TERMS

By accessing or using the Orygoo Platform operated by Orygoo Pty Ltd ("Orygoo"), you agree to be bound by these Terms and Conditions and all policies incorporated by reference, including our Privacy Policy, Refunds & Returns Policy, Provider Policy, GST & Tax Policy, TGA Compliance Policy, and Community Guidelines. If you do not agree, you must not use the Platform.

The following documents form part of these Terms and are incorporated by reference:

• Privacy Policy
• Refunds & Returns Policy
• Provider Policy
• GST & Tax Policy
• TGA Compliance Policy
• Community Guidelines (published at www.orygoo.com/community-guidelines)

2. PLATFORM ROLE — MARKETPLACE FACILITATOR

Orygoo operates solely as a technology platform and booking facilitator connecting customers with independent beauty service providers ("Providers"). Orygoo is not a beauty service provider, does not employ Providers, and is not a party to any service contract between a customer and a Provider. All beauty services are contracted directly between customers and Providers.

By creating an account or using the Platform, you expressly acknowledge and agree that: (a) Orygoo does not provide beauty services of any kind; (b) all beauty services are provided by independent Providers who are not employees, agents, or representatives of Orygoo; (c) Providers are solely responsible for the quality, safety, legality, and outcome of any service they deliver; (d) Orygoo does not supervise, direct, or control the manner in which Providers deliver their services; (e) Orygoo makes no representation or warranty as to the accuracy, completeness, or reliability of any Provider listing, profile, qualification, or review; and (f) Orygoo bears no liability for any act, omission, negligence, or misconduct of any Provider.

3. ELIGIBILITY

• You must be at least 18 years of age to create an account
• You must have legal capacity to enter into binding contracts under Australian law
• Providers must hold a valid ABN and all licences required to deliver their listed services
• Orygoo reserves the right to verify your age, identity, or credentials at any time

4. ACCOUNT REGISTRATION & SECURITY

• Provide accurate, current, and complete information when registering and keep it up to date
• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• Notify Orygoo immediately at hello@orygoo.com of any suspected unauthorised access or security breach
• One account per individual or business entity. Multiple accounts may result in suspension

5. CUSTOMER OBLIGATIONS

• Pay for bookings in full at the time of booking via the Platform payment system
• Attend appointments on time or cancel in accordance with the Cancellation Policy
• Treat Providers with respect and courtesy at all times
• Not attempt to solicit, redirect, or engage Providers to transact outside the Platform
• Provide accurate and complete information regarding any health conditions, allergies, or contraindications relevant to a booked service

Health & Allergy Risk Disclaimer: Beauty services carry inherent health risks including allergic reactions, skin sensitivity, and other adverse outcomes. It is your responsibility to disclose all relevant health conditions, allergies, medications, and contraindications to the Provider before the service is performed. Orygoo and Providers cannot be held responsible for adverse reactions arising from health information you chose not to disclose.

6. PROVIDER OBLIGATIONS

• Hold a valid ABN and all professional licences relevant to listed services
• Accurately and completely describe all services, qualifications, pricing, and availability
• Deliver services with due care and skill as required under the Australian Consumer Law (ACL)
• Maintain public liability insurance with minimum coverage of $5,000,000 AUD at all times
• Comply with all applicable WHS, hygiene, licensing, and infection control laws
• Not solicit, direct, or accept payments from customers discovered through the Platform outside the Platform
• Immediately notify Orygoo at hello@orygoo.com of any incident, injury, complaint, or adverse outcome arising from a Platform booking

7. INDEPENDENT CONTRACTOR STATUS

Providers are independent contractors, not employees, agents, partners, or joint venturers of Orygoo. Nothing in these Terms creates an employment, agency, or franchise relationship. Providers are solely responsible for their own income tax, GST, superannuation, workers compensation, and all other compliance obligations.

8. COMMUNITY GUIDELINES

By using the Platform, you agree to comply with Orygoo's Community Guidelines, published at www.orygoo.com/community-guidelines and incorporated into these Terms by reference. Without limiting the Community Guidelines, the following conduct is prohibited:

• Misleading or deceptive conduct in contravention of the ACL
• Harassment, threats, abuse, intimidation, or discrimination toward any user or Orygoo staff
• Manipulation, fabrication, or incentivisation of reviews, ratings, or feedback
• Using the Platform for any unlawful purpose or in connection with an unlicensed service
• Circumventing platform fees by transacting outside the Platform
• Impersonating any person or misrepresenting your identity, qualifications, or credentials

You can report a message, review, or profile in the app, and block another user from your conversation with them. Orygoo reviews reports and may remove content, issue warnings, or suspend or close accounts that breach these Terms or the Community Guidelines.

9. FEES, PAYMENTS & COMMISSION

Orygoo charges Providers a platform service fee (commission) on each completed booking. The standard rate is 15%. Commission rates may change with 30 days' written notice to Providers. Providers also bear the payment processing fee Stripe charges on each of their bookings, which is deducted from the Provider's earnings before payout. All fees are in AUD inclusive of GST. Orygoo collects payment from customers on behalf of Providers and remits Provider earnings net of commission and Stripe payment processing fees.

Under the Australian Consumer Law, you may be entitled to a refund or other remedy where a service fails to meet a consumer guarantee. Nothing in our Refunds & Returns Policy limits any right or remedy you have under the ACL that cannot be excluded by law.

10. INTELLECTUAL PROPERTY

The Orygoo Platform — including its source code, software, user interface design, and all associated technical architecture — is and shall remain the sole and exclusive property of Orygoo Pty Ltd. The Orygoo name, logo, and associated branding may not be used, reproduced, or incorporated without prior written consent.

By submitting content to the Platform — including profile images, service descriptions, reviews, or ratings — you grant Orygoo a non-exclusive, royalty-free, worldwide licence to use and display that content for the purpose of operating and promoting the Platform.

11. REVIEW & RATING SYSTEM

Orygoo operates a review and rating system:

• Customer reviews of Providers are displayed publicly on the Provider's profile
• Providers may respond publicly to reviews of their services

All reviews must be honest, based on genuine first-hand experience, and comply with applicable law including the Defamation Act 2005 (SA). Incentivised reviews are strictly prohibited.

12. PLATFORM AVAILABILITY

Orygoo does not warrant that the Platform will be uninterrupted or error-free. Scheduled maintenance and circumstances beyond our control may cause temporary unavailability. Orygoo is not liable for losses arising from Platform downtime.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Orygoo Pty Ltd, its directors, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal costs) arising from: (a) your access to or use of the Platform; (b) your breach of these Terms; (c) any beauty service you provide or receive; (d) infringement of any third-party right; or (e) any content you submit to the Platform.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Orygoo's total aggregate liability to you is limited to the greater of AUD $500 or the total fees paid by you to Orygoo in the 12 months immediately preceding the event giving rise to the claim. Orygoo is not liable for: (a) indirect, consequential, special, or punitive damages; (b) loss of revenue, profit, data, or business; (c) harm caused by Provider acts or omissions; or (d) unavailability of the Platform.

Nothing in this clause excludes, restricts, or modifies any right or remedy implied or imposed by the Australian Consumer Law that cannot lawfully be excluded.

15. ACCOUNT SUSPENSION & TERMINATION

Orygoo may immediately suspend or terminate your account where we reasonably believe that you have materially breached these Terms, your conduct poses a risk of harm to any user, or you have engaged in fraudulent, unlawful, or deceptive conduct.

For any other legitimate reason, Orygoo may terminate your account on 30 days' written notice. You may delete your account at any time in the app under Profile > Settings > Delete Account, or by contacting hello@orygoo.com. Deletion is not available while you have active bookings. Termination does not affect any outstanding booking obligations or accrued liabilities.

16. FORCE MAJEURE

Orygoo is not liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, pandemic, government actions, civil unrest, cyber-attacks, internet outages, power failures, or failure of third-party systems.

17. DISPUTE RESOLUTION

Refunds are applied automatically in accordance with the Cancellation Policy in the Refunds & Returns Policy, and are not decided by Providers. If you have a concern about a service, you may contact Orygoo at hello@orygoo.com — we respond within 10 business days. Users retain the right to contact the ACCC at www.accc.gov.au or the SA Office of Consumer and Business Affairs at www.cbs.sa.gov.au.

18. GOVERNING LAW & JURISDICTION

These Terms are governed by and construed in accordance with the laws of South Australia, Australia, and the applicable laws of the Commonwealth of Australia, including the Australian Consumer Law. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of South Australia and the Federal Courts of Australia sitting in South Australia.

19. AMENDMENTS

Material amendments that are detrimental to your rights will be communicated via email or Platform notice at least 14 days before taking effect. Your continued use of the Platform after the expiry of any applicable notice period constitutes your acceptance of the amended Terms.

20. GENERAL PROVISIONS

Severability: If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force. Waiver: No failure by Orygoo to exercise any right constitutes a waiver of that right. Entire Agreement: These Terms and all incorporated Policies constitute the entire agreement between you and Orygoo with respect to the Platform. Notices: Notices to Orygoo must be sent to hello@orygoo.com.

Legal & General Enquiries: Orygoo Pty Ltd | hello@orygoo.com | www.orygoo.com ACCC: www.accc.gov.au | SA Consumer & Business Services: www.cbs.sa.gov.au OAIC: www.oaic.gov.au | Version 2.1 — Effective 26 October 2026

Orygoo is registered for GST and operates as a marketplace facilitator. This Policy sets out obligations under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

GST ON BOOKINGS

• GST-registered Providers: GST at 10% applies to the service price. Providers are solely responsible for remitting GST to the ATO via BAS
• Non-GST-registered Providers (annual turnover below $75,000 AUD): No GST applies. Must notify Orygoo immediately upon becoming required to register
• All platform service fees (commissions) charged to Providers include GST at 10%

PROVIDER TAX OBLIGATIONS

• Supply a valid ABN at registration; notify Orygoo of any change
• Declare all Platform income in your tax return
• Retain all records and tax invoices for a minimum of 5 years (ATO requirement)
• Providers should be aware that Orygoo reports transaction data to the ATO twice yearly under the Sharing Economy Reporting Regime

ABN WITHHOLDING

Where a Provider fails to supply a valid ABN, Orygoo is required to withhold 47% from any payment and remit it to the ATO under the Taxation Administration Act 1953 (Cth).

Orygoo does not provide tax, financial, or legal advice. Consult a registered tax agent regarding your individual obligations.

Accounts & Tax Enquiries: hello@orygoo.com ATO: www.ato.gov.au | 13 28 69

INDEPENDENT CONTRACTOR STATUS

Providers are independent contractors, not employees of Orygoo. You are solely responsible for income tax, GST, superannuation, workers compensation, professional indemnity insurance, and public liability insurance (mandatory minimum $5,000,000 AUD).

ELIGIBILITY

• At least 18 years of age
• Valid ABN
• All required professional licences and certifications
• Current public liability insurance — minimum $5,000,000 AUD
• Compliance with all applicable laws
• Not subject to any court order, professional prohibition, or licence suspension
• For in-home and mobile services: completed criminal background check

LISTING REQUIREMENTS

• Accurate service title, description, duration, and pricing in AUD (GST-inclusive)
• Professional qualifications and certifications for each listed service
• Genuine photos of your own work — stock images are prohibited
• Accurate location and travel radius for mobile services
• Any age restrictions, contraindications, or preparation requirements

PROFESSIONAL STANDARDS

• Deliver services with due care and skill in compliance with ACL consumer guarantees
• Maintain safe, clean, and hygienic working environments at all times
• Comply with SA Health infection control guidelines and the Work Health and Safety Act 2012 (SA)
• Immediately notify Orygoo at hello@orygoo.com of any incident, injury, or adverse outcome

OFF-PLATFORM SOLICITATION

Providers must not solicit, redirect, or encourage customers discovered through the Platform to book or pay outside Orygoo. This is a serious breach and may result in immediate permanent account termination.

Provider Support: hello@orygoo.com | www.orygoo.com

1. PURPOSE

This Policy sets out obligations of Orygoo Pty Ltd and all Providers regarding therapeutic goods and cosmetics used in beauty services, under the Therapeutic Goods Act 1989 (Cth), the Therapeutic Goods Regulations 1990, the Therapeutic Goods Advertising Code 2021, and the Industrial Chemicals Act 2019 (Cth).

WHY THIS MATTERS

Many products commonly used in beauty treatments — including certain sunscreens, acne treatments, chemical peels, and skin needling preparations — are classified as therapeutic goods under Australian law and carry strict compliance obligations. Non-compliance can result in penalties of up to $1,000,000 per offence for corporations.

2. COSMETICS VS THERAPEUTIC GOODS

Cosmetic Products

A cosmetic is applied for aesthetic purposes without therapeutic claims. Regulated under the Industrial Chemicals Act 2019 (Cth) and must comply with AICIS requirements and INCI ingredient labelling standards.

Therapeutic Goods

• Sunscreens with SPF 4 or above — must be listed on the ARTG
• Acne treatments containing active pharmaceutical ingredients
• Chemical exfoliants and peels used therapeutically
• Skin needling preparations making therapeutic claims
• Anti-ageing products claiming to treat or prevent a skin condition

3. ARTG COMPLIANCE

Providers must not use, promote, or advertise any product that:

• Makes therapeutic claims and is not listed or registered on the ARTG
• Has been recalled, suspended, or cancelled from the ARTG
• Is an unapproved therapeutic good without TGA authorisation

4. LISTING AND PROFILE REQUIREMENTS

• Accurately describe all products used in your services
• Do not make unapproved therapeutic claims in listings, profiles, or review responses
• Ensure cosmetic products comply with INCI ingredient labelling requirements
• Do not claim a cosmetic treatment treats, cures, or prevents any medical condition

5. PROHIBITED CLAIMS

• Claims that a treatment treats, cures, prevents, or manages any disease or medical condition
• References to specific medical conditions (e.g. "treats rosacea", "cures acne")
• Before-and-after imagery implying therapeutic outcomes from a cosmetic-only treatment
• Testimonials implying therapeutic benefit without ARTG-registered product support
• Claims a product is "clinically proven" without supporting clinical evidence and ARTG registration

6. CONSEQUENCES OF NON-COMPLIANCE

• Immediate removal of non-compliant listings or profile content
• Temporary suspension or permanent termination of the Provider account
• Referral to the TGA, AHPRA, or other regulatory authorities
• Civil or criminal liability under the Therapeutic Goods Act 1989 (Cth) — penalties up to $1,000,000 per offence for corporations

Compliance Enquiries: hello@orygoo.com TGA: www.tga.gov.au | 1800 020 653 AICIS: www.industrialchemicals.gov.au

This Policy forms part of Orygoo's Privacy Policy and should be read together with it. It governs how Orygoo collects, uses, and shares data through tracking technologies, analytics tools, and third-party SDKs within the Orygoo mobile application on both Apple iOS and Google Android platforms.

REGULATORY FRAMEWORK

This Policy has been prepared to comply with: Apple App Store Review Guidelines (s. 5.1 Privacy) and the App Tracking Transparency (ATT) framework | Google Play Developer Programme Policy and the Google Play Data Safety requirements | Privacy Act 1988 (Cth) and the Australian Privacy Principles | Privacy and Other Legislation Amendment Act 2024 (Cth) | Spam Act 2003 (Cth) | Fair Trading Act 1987 (SA)

1. WHAT IS TRACKING AND WHY IT MATTERS

Tracking refers to the linking of data collected from the Orygoo app with data collected from other apps, websites, or services owned by third parties, for the purpose of targeted advertising, analytics, or profiling. It also includes the use of device identifiers (such as Apple's Identifier for Advertisers (IDFA) or Android's Advertising ID) to identify a user or device across different apps or services.

Orygoo does not track you. The app does not link your activity with data from other companies' apps or websites for advertising, does not use Apple's Identifier for Advertisers (IDFA) or the Android Advertising ID, and does not share your data with advertising companies or data brokers. Because of this, the app does not show Apple's App Tracking Transparency prompt.

What we do use: crash reporting and performance monitoring so we can find and fix technical problems, and the information needed to run bookings, payments and your account.

Orygoo does not sell user data to third parties for their own advertising purposes.

2. APPLE iOS — APP TRACKING TRANSPARENCY (ATT)

Apple's App Tracking Transparency (ATT) framework requires apps that track users to ask permission first. Orygoo does not track users, so it does not show the ATT prompt, and our App Store Privacy Nutrition Label states that data is not used to track you.

If we ever add tracking (for example advertising attribution), we will update this Policy and our App Store label before that release ships, and we will show Apple's native permission prompt before any tracking begins. You will then be able to withdraw permission at any time under iOS Settings > Privacy & Security > Tracking > Orygoo.

Apple App Store Privacy Nutrition Label

Orygoo maintains an accurate App Store Privacy Nutrition Label that discloses all data types collected, whether data is linked to your identity, and whether it is used for tracking. The label is updated whenever Orygoo's data practices change.

3. GOOGLE ANDROID — PLAY DATA SAFETY

On Android devices, Orygoo complies with Google Play's User Data Policy and the mandatory Data Safety section requirements.

Google Play Data Safety Section

Orygoo maintains a complete and accurate Data Safety section in its Google Play Store listing, which discloses:

• What data types Orygoo collects from the app
• Whether each data type is required or optional
• Why each data type is collected (purpose)
• Whether data is shared with third parties
• Whether users can request that their data be deleted

For any data collection regulated by Android dangerous or runtime permissions, Orygoo displays a prominent in-app disclosure before requesting the permission.

You may revoke any runtime permission at any time: Android Settings > Apps > Orygoo > Permissions

Android Advertising ID

Orygoo does not use the Android Advertising ID and does not request the advertising ID permission.

4. THIRD-PARTY SDKs AND ANALYTICS PARTNERS

Orygoo uses third-party SDKs and services within the app:

• Payment processing (Stripe): transaction data, card tokenisation. Stripe does not receive personal behavioural data. Stripe's privacy policy applies to payment data.

• Crash reporting and performance monitoring (Sentry): device model, OS version, crash logs, app version. Not linked to personal identity. No advertising use.

• In-app analytics: Orygoo does not currently integrate a dedicated analytics SDK (e.g. Firebase Analytics, Mixpanel). If one is added in future, this policy will be updated before that release ships.

• Attribution and advertising measurement: Orygoo does not integrate an attribution or ad-measurement SDK, and the app does not show the iOS tracking prompt. If one is added in future, this policy will be updated first.

• Push notifications (Expo push notification service): device push token. Used solely to deliver booking confirmations, reminders, and service notifications. Not used for advertising.

• Maps, address search and travel time (Google): your device location or the addresses you enter are sent to Google to find nearby Providers and calculate travel time. Google's privacy policy applies.

• Customer support (Zendesk): if you use Help & Support chat, your name, email and messages are shared with Zendesk to answer you.

• Email delivery (Resend): your email address and the content of booking and account emails.

Orygoo does not include social media tracking SDKs (e.g. Meta Pixel, TikTok SDK).

5. AUSTRALIAN PRIVACY LAW COMPLIANCE

All tracking technologies, analytics tools, and SDKs used in the Orygoo app are subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Orygoo complies with:

• APP 1 (Transparency): This Policy openly discloses all tracking practices in plain language
• APP 3 (Collection): Orygoo collects only the data reasonably necessary for the purposes disclosed
• APP 5 (Notification): Users are notified of data collection at or before the time of collection
• APP 6 (Use and Disclosure): Data is used only for the purposes disclosed. Cross-app tracking data requires explicit consent
• APP 7 (Direct Marketing): Push notifications and in-app promotional messages are sent only where you have opted in
• APP 8 (Cross-Border Disclosure): Some SDK providers are located overseas. Orygoo takes reasonable steps to ensure equivalent data protections
• APP 11 (Security): All data is transmitted over SSL/TLS encrypted connections

Spam Act 2003 (Cth) — Push Notifications

Push notifications sent for marketing purposes constitute commercial electronic messages. Orygoo:

• Sends marketing push notifications only where you have opted in
• Includes a clear opt-out mechanism in all marketing push notifications
• Processes opt-out requests within 5 business days
• Continues to send transactional notifications (booking confirmations, reminders, receipts)

6. YOUR CHOICES AND DATA DELETION

Because Orygoo does not track you, there is no tracking consent to withdraw. You stay in control of what the app collects:

• Location: iOS Settings > Orygoo > Location, or Android Settings > Apps > Orygoo > Permissions
• Push notifications: Profile > Settings > Push Notifications
• Emails: Profile > Settings > Email Notifications and Marketing Emails
• Delete your account and personal information: Profile > Settings > Delete Account (not available while you have active bookings)
• By email: hello@orygoo.com — requests processed within 30 days

Some records, such as payment records, must be kept for at least 5 years under Australian tax law, even after you delete your account.

7. ANALYTICS AND ADVERTISING

Orygoo does not use advertising tools or behavioural analytics tools in the app. Crash reports and performance data are used only to fix technical problems and are not used for advertising.

If Orygoo adds analytics or advertising tools in future, this Policy and our store privacy labels will be updated before that release ships, and any cross-app tracking will require your explicit permission first.

8. RELEVANT AUTHORITIES AND COMPLAINTS

If you have a concern about Orygoo's tracking or data practices, you may contact:

• Orygoo directly: hello@orygoo.com — we respond within 30 days
• Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992
• Australian Communications and Media Authority (ACMA): www.acma.gov.au
• Australian Competition and Consumer Commission (ACCC): www.accc.gov.au
• SA Consumer and Business Services (CBS): www.cbs.sa.gov.au | 131 882
• Apple App Store concerns: reportaproblem.apple.com
• Google Play concerns: support.google.com/googleplay

PROVIDER NOTICE — YOUR EARNINGS ARE REPORTED TO THE ATO

Orygoo is legally required to report your transaction data to the Australian Taxation Office twice yearly under the Sharing Economy Reporting Regime (SERR). This reporting occurs regardless of whether you or Orygoo is being audited. It is a mandatory statutory obligation.

WHAT IS REPORTED (SERR)

• Full legal name and date of birth
• ABN or Tax File Number
• Residential or business address
• Email address and phone number
• Bank account details (BSB and account number)
• Total number and gross value of transactions in the reporting period
• Total value of fees/commissions paid to Orygoo

REPORTING SCHEDULE

• Report 1: 1 July – 31 December → lodged by 31 January
• Report 2: 1 January – 30 June → lodged by 31 July

ATO INFORMATION NOTICES (DIVISION 353)

The ATO has broad compulsory information-gathering powers under Division 353 of Schedule 1 to the Taxation Administration Act 1953 (Cth). On receipt of a valid section 353-10 Notice, Orygoo is legally required to comply. Orygoo will seek legal advice, provide only the information specifically required, apply minimum necessary disclosure, and where permitted will notify affected users.

YOUR RIGHTS

You may contact hello@orygoo.com to request a summary of the transaction data Orygoo holds about you. You retain all rights under the Privacy Act 1988 (Cth) to access and correct your personal information.

ATO & Tax Enquiries: hello@orygoo.com ATO: www.ato.gov.au | 13 28 69 IGTO: www.igt.gov.au | 1300 448 829

This Policy governs Orygoo's optional feature allowing Providers to connect their Orygoo account with external calendar and booking platforms including Google Calendar and Square Appointments, a calendar feed (iCal link) that you can subscribe to from Apple Calendar or other calendar apps, and a calendar link that you paste in from other booking software (for example Fresha, Timely or Mindbody) so that your existing appointments are respected. This feature is entirely optional.

DATA FLOWS

Outbound (Orygoo → Integration Platform)

When a booking is confirmed, the following may be written to the Provider's connected external calendar: the customer's name, booking date/time/duration, service name, and any notes the customer added to the booking.

Inbound (Integration Platform → Orygoo)

To show accurate availability and prevent double-bookings, Orygoo reads when you are busy from the integrations you connect: your Square bookings; your Google Calendar, using Google's free/busy information, which shows only the times you are busy; and, if you paste in a calendar link from other booking software, the start and end times of the events in that calendar. Orygoo does not store or use the titles, descriptions, attendees, or content of personal calendar events, and uses busy times only to hide those times from customers. The calendar feed that Orygoo provides is one-way: Orygoo sends bookings to it and does not read your calendar.

CONSENT & SECURITY

Connecting Google Calendar or Square requires your explicit action via OAuth 2.0, and the calendar feed and calendar link only work if you create them. Orygoo stores OAuth tokens and pasted calendar links in encrypted form and deletes them when you disconnect. You may disconnect any integration at any time through Provider Dashboard > Calendar Sync.

LIABILITY

Calendar synchronisation is not instantaneous. Orygoo is not liable for double-bookings, scheduling conflicts, or data loss arising from sync delays, third-party outages, or API changes. Orygoo's own booking records take priority in any dispute.

Integration Support: hello@orygoo.com

Location data is treated with heightened care. Orygoo applies these principles: collect the minimum necessary, use only for the disclosed purpose, do not retain beyond what is needed, and never use it to identify patterns of daily life or movement.

WHAT WE COLLECT AND WHY

• Customer location (with permission): to display nearby Providers and filter search results. While the app is open the app uses your device's precise location, and it also converts the addresses you enter into map coordinates, which are sent to Google to find Providers near you and calculate travel time. The app does not track your location in the background.
• Provider service area: to show customers the Provider's approximate location or service radius. Precise coordinates are never displayed to customers.
• Booking details: a booking records the service, the time and any notes you add. Orygoo does not collect a service address as part of a booking, and does not use booking information for advertising.

FOREGROUND ONLY — NO BACKGROUND TRACKING

Orygoo collects location data only while the app is open and active. We do not request or use background location permission on iOS or Android. Closing or minimising the app immediately stops all location data collection.

YOUR CHOICES

Granting location permission is not a condition of using Orygoo. If you deny location permission, you can still search for Providers by manually entering a suburb or postcode. All booking features remain available.

iOS: Settings > Privacy & Security > Location Services > Orygoo Android: Settings > Apps > Orygoo > Permissions > Location

WHAT PROVIDERS SEE

Providers do not receive a customer's GPS coordinates at any point. For a booking, the Provider sees the customer's name, email address and phone number (if provided), and any notes the customer adds.

Location Privacy Enquiries: hello@orygoo.com OAIC: www.oaic.gov.au | 1300 363 992

This Policy sets out verification and criminal background check requirements for Providers. Criminal background checks are required for Providers offering in-home or mobile services. Salon-based Providers are exempt from background check requirements but must complete all other verification steps.

IDENTITY & CREDENTIAL VERIFICATION — ALL PROVIDERS

• ABN: checked by our team against the Australian Business Register (ABR) before a Provider is approved
• Public liability insurance: current certificate of currency, minimum $5,000,000 AUD
• Professional qualifications: documentary evidence for applicable service categories
• Government-issued photo identification

CRIMINAL BACKGROUND CHECK — IN-HOME & MOBILE PROVIDERS

Must be completed through an Orygoo-approved screening provider (National Crime Check or equivalent ACIC-accredited provider). Automatically disqualifying offences include:

• Any sexual offence (including historical convictions not yet spent)
• Violence offences within the past 10 years
• Fraud/dishonesty offences within the past 7 years
• Any offence involving a child

Background checks must be renewed every two years; Orygoo records the renewal date when a Provider is approved and asks for a new check before it passes. When applying, you declare your public liability cover amount and, if you offer mobile or in-home services, the date your police check was issued. Our team checks these against your documents before approving, and will contact you if cover is below the minimum or a check is out of date. Providers must notify Orygoo immediately if charged with or convicted of any offence after completing their check.

IMPORTANT LIMITATION

A background check reflects historical records only. It cannot predict future behaviour and does not constitute a guarantee of safety. If you feel unsafe during a service, end the appointment and call 000.

Verification Enquiries: hello@orygoo.com

This Policy sets out the categories of services that may not be listed on the Orygoo Platform, and those that may only be listed subject to specific conditions. It is the Provider's sole responsibility to ensure that any service they list complies with all applicable Australian and South Australian laws and regulations.

ABSOLUTELY PROHIBITED SERVICES

The following services may not be listed on the Orygoo Platform under any circumstances, regardless of the Provider's qualifications or experience:

• Cosmetic injectables of any kind (botulinum toxin, dermal fillers, lip fillers, and any other injectable product) unless the Provider holds current AHPRA registration as a medical practitioner, registered nurse with a cosmetic injectable endorsement, or other authorised prescriber under applicable SA Health and TGA requirements
• Any procedure requiring a prescription from a medical practitioner
• Surgical or invasive procedures of any kind
• Treatments using TGA-prohibited or unregistered therapeutic goods
• Platelet-rich plasma (PRP) therapy unless performed by an AHPRA-registered practitioner in a compliant clinical setting
• Thread lifts and subcutaneous or subdermal procedures of any kind
• Permanent make-up or cosmetic tattooing that breaches SA Health's skin penetration standards
• Any service involving the internal administration of any substance, including colonic irrigation without appropriate health regulation compliance
• Services of a sexual or intimate nature
• Services purporting to treat, diagnose, or cure any medical condition unless the Provider is an AHPRA-registered practitioner
• Services directed at persons under 18 where the relevant service is prohibited for minors under applicable law

RESTRICTED SERVICES — CONDITIONS APPLY

The following services may be listed on the Platform only where the stated conditions are met. Providers must be able to produce evidence of compliance on request:

• Laser hair removal and laser skin treatments: Provider must hold a current SA Health laser licence or equivalent qualification
• Intense Pulsed Light (IPL) treatments: Provider must hold the appropriate qualification under SA Health guidelines
• Skin needling / microneedling: must comply with SA Health skin penetration standards
• Chemical peels using regulated acids at concentrations above SA Health thresholds: Provider must hold relevant qualifications
• Eyelash and eyebrow tinting: must comply with SA Health cosmetic procedures guidelines on eye-area treatments
• Teeth whitening: must comply with TGA hydrogen peroxide concentration limits
• Waxing, threading, or sugaring involving intimate areas: must be performed in a compliant infection-control environment

AGE-RESTRICTED SERVICES

The following services may only be provided to persons under 18 with the written consent of a parent or guardian:

• Ear piercing (for persons under 16)
• Body piercing other than ears (for persons under 18)
• Cosmetic tattooing and semi-permanent make-up (prohibited for persons under 18)

Providers must not perform any service on a person under 18 who has arrived for an appointment without a parent or guardian present, where the parent's or guardian's consent has not been obtained in advance in writing.

PROVIDER RESPONSIBILITY

It is the Provider's sole responsibility to:

• Ensure every service they list complies with all applicable TGA, AHPRA, SA Health, and local government requirements
• Hold all required licences, registrations, and qualifications before listing a service
• Accurately classify each service in accordance with applicable regulatory categories
• Immediately remove any listing that becomes non-compliant due to a change in law, licence status, or qualifications

Orygoo does not check each individual listing for regulatory compliance. Discovery that a Provider has listed a prohibited or non-compliant service will result in immediate removal of that listing and may result in account suspension.

REPORTING A PROHIBITED SERVICE

If you encounter a service listing that you believe violates this Policy, please report it to hello@orygoo.com or tap Report this profile at the bottom of the Provider's page in the app. Orygoo will review all reports and respond within 5 business days.

IF YOU FEEL UNSAFE — CALL 000

If at any point during a booking, appointment, or interaction you feel that you are in immediate danger, end the interaction if you can safely do so and call 000 (Police, Ambulance, or Fire). Do not wait to contact Orygoo first.

BEFORE YOUR APPOINTMENT

• Review the Provider's profile, qualifications, ratings, and reviews before booking
• For in-home or mobile services, let a trusted person know where you will be and when the appointment is scheduled
• Keep your phone charged and accessible during the appointment
• If anything about a booking or communication feels wrong, trust your instincts and cancel

DURING YOUR APPOINTMENT

• You have the right to end the appointment at any time if you feel unsafe
• You are never obligated to continue a service that makes you feel uncomfortable, regardless of any cancellation or refund implications
• If a Provider or customer is behaving threateningly, remove yourself safely and call 000

AFTER AN INCIDENT

• Contact emergency services first if there is any immediate risk
• Report the incident to Orygoo at hello@orygoo.com as soon as it is safe to do so
• Report to South Australian Police (SAPOL) on 131 444 or in person at your local station
• The eSafety Commissioner can assist with online harassment or image-based abuse
• 1800RESPECT (1800 737 732) provides 24-hour support for family, domestic, or sexual violence

Emergency Contacts:

• Emergency: 000
• SAPOL: 131 444
• 1800RESPECT: 1800 737 732
• Orygoo: hello@orygoo.com

Orygoo is committed to building a platform that is accessible to everyone, regardless of disability, age, or other personal characteristic, under the Disability Discrimination Act 1992 (Cth) and the Equal Opportunity Act 1984 (SA).

PLATFORM ACCESSIBILITY

Orygoo is committed to meeting WCAG 2.1 Level AA accessibility standards, including:

• Screen reader compatibility (VoiceOver on iOS, TalkBack on Android)
• Sufficient colour contrast ratios for users with low vision or colour blindness
• Text resizing support without loss of content or functionality
• Alternative text for all meaningful images
• Keyboard navigability for all interactive elements

If you experience an accessibility barrier, contact hello@orygoo.com — we acknowledge within 5 business days and provide a resolution within 30 days where technically feasible.

PROVIDER OBLIGATIONS — NON-DISCRIMINATION

Providers must not refuse to provide a service, impose different terms, or discourage customers on the basis of disability. Providers must make reasonable adjustments to accommodate customer needs where practicable.

ASSISTANCE ANIMALS

Customers are entitled to bring an assistance animal (as defined under the Disability Discrimination Act 1992 (Cth)) to any appointment. Providers must not refuse a service solely because the customer is accompanied by an assistance animal.

Accessibility & Discrimination Complaints:

• Orygoo: hello@orygoo.com
• Australian Human Rights Commission: www.humanrights.gov.au | 1300 369 711
• Equal Opportunity Commission SA: www.eoc.sa.gov.au | (08) 8207 1977

This Policy sets out Provider rights under Australian workplace laws applicable to platform-based independent contractors, including the Fair Work Legislation Amendment (Closing Loopholes) Acts 2023 and 2024 (Cth).

PROVIDER CLASSIFICATION

Providers are independent contractors with the right to:

• Set their own hours, availability, and service areas
• Choose when they are available: bookings are confirmed automatically when a customer pays for a time the Provider has made available, and a Provider may cancel a booking they cannot attend (the customer is refunded in full)
• Work across multiple platforms simultaneously
• Set their own service pricing
• Use their own equipment, products, and workspace

MINIMUM STANDARDS

Where the Fair Work Commission makes a Minimum Standards Order applicable to Providers on platforms like Orygoo, those standards will apply. Orygoo is actively monitoring the development of applicable Orders and will notify Providers of any changes that affect their rights or obligations.

DEACTIVATION

Orygoo may suspend or deactivate a Provider account immediately, without prior notice, where needed to protect customers, other Providers or the Platform, or where the Provider has materially breached the Terms or the Community Guidelines. When this happens, the Provider's future bookings are cancelled and the affected customers are refunded in full.

After a suspension or deactivation, a Provider may:

• Ask us for the reason for the decision
• Respond and ask for a review by emailing hello@orygoo.com
• Appeal under Section 9 of the Community Guidelines (within 14 days, with a final decision within 15 business days), except for Zero Tolerance decisions

We will consider the Provider's response and tell them our decision in writing with reasons.

UNFAIR DEACTIVATION

From 26 August 2024, certain digital platform workers may apply to the Fair Work Commission for a review of an unfair deactivation. Orygoo will cooperate with any Fair Work Commission process.

Worker Rights Enquiries:

• Fair Work Commission: www.fwc.gov.au | 1300 799 675
• Fair Work Ombudsman: www.fairwork.gov.au | 13 13 94
• SafeWork SA: www.safework.sa.gov.au | 1300 365 255

Orygoo is committed to upholding the principles of the Modern Slavery Act 2018 (Cth) and ensuring that the Platform is not used to facilitate forced labour, debt bondage, or any form of labour exploitation in connection with services delivered through Orygoo.

WHAT IS MODERN SLAVERY

Modern slavery includes a range of serious exploitative practices including forced labour, deceptive recruiting for labour, debt bondage, servitude, and the worst forms of child labour. Orygoo takes a zero-tolerance approach to any conduct that involves exploiting workers in connection with services delivered through the Platform.

PROHIBITED CONDUCT

• Offering or facilitating services performed by a person under conditions of forced labour or coercion
• Operating a business through the Platform that is in substance a front for labour exploitation
• Accepting bookings on behalf of another person without their knowledge and free consent
• Withholding payment from a worker who has performed services booked through the Platform
• Controlling a Provider's account, earnings, or movements without their genuine consent

WARNING SIGNS — PLEASE REPORT

• A Provider's account being managed or controlled by a third party without a legitimate explanation
• A Provider who appears fearful, unable to speak freely, or whose communication appears scripted or controlled
• Multiple bookings accepted through a single account appearing to represent different practitioners
• Cash payment demands or requests to pay outside the Platform indicating financial control by a third party

ORYGOŌ'S MEASURES

Identity verification at onboarding, ABN verification to confirm independent business status, direct payment to the verified Provider's own bank account, monitoring for unusual account patterns, and staff training on modern slavery recognition. As Orygoo grows, we will comply with the mandatory reporting threshold under the Modern Slavery Act 2018 (Cth) if and when applicable.

Reporting:

• Modern Slavery Hotline: 1800 STOP IT (1800 786 748)
• Australian Border Force: www.abf.gov.au | 1800 060 062
• Orygoo: hello@orygoo.com

Orygoo is committed to handling all complaints fairly, consistently, and promptly, aligned with the Australian Standard for complaints handling (AS/NZS 10002:2022).

HOW TO MAKE A COMPLAINT

• Email: hello@orygoo.com — include your account name, description, and any evidence
• In-app: press and hold a message and choose Report, tap Report on a review, or tap Report this profile on a Provider's page. For a problem with a booking, email us or use Help & Support in the app

You do not need to use specific language or a particular format. Simply describe what happened, what you expected, and what you would like Orygoo to do about it.

OUR PROCESS

• Acknowledgment within 2 business days (with a reference number and the name of the team handling your complaint)
• Gather all relevant information including booking records, messages, reviews
• Contact relevant parties where necessary to obtain their account of events
• Make an assessment based on the available evidence
• Provide a written response within 30 days of acknowledgment (may be extended by 30 days for complex matters with prior notice)

POSSIBLE OUTCOMES

• An explanation or apology
• A refund or credit
• Enforcement action against another user
• Account information correction
• A policy or process change where the complaint reveals a systemic issue
• A finding that the complaint is not upheld, with reasons

EXTERNAL ESCALATION

If you are not satisfied with Orygoo's response, you may escalate to:

• OAIC (privacy): www.oaic.gov.au | 1300 363 992
• ACCC (consumer protection): www.accc.gov.au | 1300 302 502
• SA Consumer and Business Services: www.cbs.sa.gov.au | 131 882
• Equal Opportunity Commission SA: www.eoc.sa.gov.au | (08) 8207 1977
• Fair Work Commission: www.fwc.gov.au | 1300 799 675
• eSafety Commissioner: www.esafety.gov.au | 1800 686 868

Complaints Contact: hello@orygoo.com

OUR PRICING COMMITMENT

The price you see on a service listing in the Orygoo app is the price you pay. No hidden fees. No charges added at checkout that were not displayed at the time of browsing.

GST-INCLUSIVE PRICING

All service prices displayed on the Orygoo Platform are inclusive of Goods and Services Tax (GST) where applicable. Customers will never be charged GST on top of the displayed price.

NO HIDDEN FEES FOR CUSTOMERS

The total amount charged to a customer at the time of booking is the final price. Orygoo does not charge customers:

• Booking fees
• Service fees on top of the displayed service price
• Administration charges
• Payment processing surcharges

The only additional amount a customer may be charged after the initial booking is the amount of a booking that is non-refundable under the Cancellation Policy in the Refunds & Returns Policy.

PROVIDER COMMISSION

Orygoo charges Providers a platform service fee on each completed booking. This commission, together with the Stripe payment processing fee on the booking, is deducted from the Provider's earnings before payout and is not visible to customers. The standard rate is 15%. Commission rates may change with 30 days' written notice to Providers.

PROVIDER OBLIGATIONS

Providers must not:

• Display a lower price on their listing and charge a higher price at the time of service
• Add charges for materials, products, or other costs not disclosed in the listing price
• Apply surcharges for customers based on any protected attribute
• Advertise a promotional price that has expired without updating the listing

Displaying a price that does not reflect the actual charge may constitute misleading conduct under s.18 of the Australian Consumer Law and the Fair Trading Act 1987 (SA).

Pricing Enquiries: hello@orygoo.com

This Cookie Policy applies specifically to the Orygoo website. For tracking in the Orygoo mobile app, see the "Mobile Tracking" tab.

WHAT ARE COOKIES

Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit, such as your preferences and how you navigated the site.

TYPES OF COOKIES WE USE

Strictly Necessary Cookies

Essential for the website to function and cannot be switched off. No consent is required under applicable Australian privacy law.

Other Cookies

At the date of this Policy the website does not use analytics, preference or advertising cookies, and it does not load analytics or advertising scripts. The website does load fonts from Google Fonts, so your browser contacts Google when a page loads.

If we add optional cookies in future, they will stay off until you choose to allow them, and we will update this Policy first.

MANAGING YOUR PREFERENCES

When you first visit the Orygoo website you will see a cookie notice that explains this. You can read it again at any time using the Cookie settings button at the bottom left of the page.

You can also control cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Safari: Preferences > Privacy > Manage Website Data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Edge: Settings > Cookies and site permissions

Cookie Enquiries: hello@orygoo.com

These Promotional Terms govern all promotions, discount codes, referral bonuses, credits, and special offers made available by Orygoo.

ELIGIBILITY

• Promotions are available to registered Orygoo account holders in Australia only
• Promotions are non-transferable
• Each promotion is limited to one use per account unless the promotion says otherwise

DISCOUNT CODES

• Must be applied at the time of booking — cannot be applied retrospectively
• Valid only for the service types, dates, and booking values specified
• Only one discount code per booking unless otherwise stated
• No cash value; cannot be redeemed for cash
• Orygoo reserves the right to cancel codes obtained fraudulently or applied outside intended conditions

REFERRAL PROGRAMS

• Referral bonuses credited only after the referred user completes a qualifying booking
• Self-referral — creating a new account to receive a bonus for yourself — is prohibited
• Referral credits are not cash and may only be applied against future Platform bookings
• Credits expire as specified and are forfeited on account closure

CREDITS AND PLATFORM VOUCHERS

• Expire on the date specified in the credit notification, or 12 months from issue if no expiry is specified
• Are not redeemable for cash
• Are not transferable between accounts
• Are forfeited on account closure

ACL COMPLIANCE

All promotions comply with the Australian Consumer Law. Promotional prices are always displayed inclusive of GST. Orygoo does not engage in bait advertising.

MODIFICATION

Orygoo may modify or cancel any promotion at any time for legal, regulatory, technical, or operational reasons. Customers who have already redeemed a code or credit are not affected by cancellation.

Promotions Enquiries: hello@orygoo.com

WHAT ORYGOŌ CHECKS — AND WHAT IT DOES NOT

Orygoo conducts verification steps as a condition of Platform access. However, Orygoo does not independently assess a Provider's skill, the quality of their work, or the clinical appropriateness of services. Customers should read reviews, view portfolios, and ask questions before booking.

ONBOARDING VERIFICATION — ALL PROVIDERS

• ABN validity: confirmed through the Australian Business Register
• Government-issued photo identification
• Public liability insurance: current certificate of currency — minimum $5,000,000 AUD
• Email address verified through a confirmation link (phone number is optional)
• Bank account details verified through Stripe's identity verification process

QUALIFICATION VERIFICATION

Orygoo may require documentary evidence for certain service categories including laser/IPL treatments, cosmetic tattooing, and services using TGA-listed therapeutic goods. Providers are responsible for ensuring they hold all qualifications required by law before listing a service.

IN-HOME AND MOBILE PROVIDERS — ADDITIONAL REQUIREMENTS

Providers who list in-home or mobile services must additionally complete a criminal background check through an approved screening provider.

ONGOING LISTING STANDARDS

• Accurate service descriptions including contraindications and aftercare
• Pricing that reflects the actual charge (inclusive of GST)
• Genuine photographs of the Provider's own work — stock images prohibited
• Only qualifications and accreditations the Provider currently holds
• Current public liability insurance certificate on file with Orygoo

Listings that do not meet ongoing standards will be suspended until compliance is restored.

WHAT ORYGOŌ DOES NOT VERIFY

• The quality, accuracy, or clinical appropriateness of service descriptions
• Whether portfolio images accurately reflect current standard of work
• Whether stated experience or years of practice are accurate

Customers are encouraged to ask Providers directly about their qualifications and experience before booking.

Onboarding Enquiries: hello@orygoo.com

MANDATORY PROVIDER INSURANCE

All active Providers on the Orygoo Platform are required to hold current public liability insurance with a minimum coverage of $5,000,000 AUD per event. This is a condition of listing and must be maintained throughout the period of active listing.

WHAT PROVIDER INSURANCE TYPICALLY COVERS

• Personal injury to a customer caused by the Provider's negligence during a service
• Property damage caused to a customer's property during a service
• Legal defence costs where the Provider is named in a claim

Coverage is subject to the specific terms, conditions, and exclusions of each Provider's individual policy.

IMPORTANT COVERAGE GAPS

Provider public liability insurance does not cover everything:

• Customer's pre-existing conditions: where an adverse reaction is caused or contributed to by a health condition or medication the customer failed to disclose, the Provider's insurer may decline the claim

• Off-platform transactions: any service arranged or paid for outside Orygoo is not covered by any Orygoo-related protections, and the Provider's insurer may exclude claims arising from uninsured business activities

• Professional indemnity vs public liability: some Providers may not hold professional indemnity insurance (which covers negligent advice or professional error) separately from public liability insurance. These are different products

• Deliberate acts: deliberate misconduct or assault by a Provider is not covered by public liability insurance

ADVICE TO CUSTOMERS

• Confirm with the Provider before booking that their public liability insurance is current and covers the specific service
• Ask the Provider whether they also hold professional indemnity insurance
• Disclose all relevant health conditions, medications, and allergies before the appointment

REPORTING AN INCIDENT

If an incident occurs during a service booked through Orygoo:

• The customer should seek medical attention if required as the immediate priority
• The Provider should notify Orygoo at hello@orygoo.com within 24 hours
• Both parties should document the incident, including photographs where safe to do so
• Orygoo will facilitate communication between parties

All claims must be lodged directly with the relevant insurer. Orygoo does not manage or adjudicate insurance claims.

Insurance & Incident Enquiries: hello@orygoo.com | www.orygoo.com Version 2.1 — Effective 26 October 2026