Legal Policies

Orygoō Pty Ltd operates a two-sided beauty services booking marketplace at www.orygoo.com and via the Orygoō mobile application. We are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the NDB scheme, and the Privacy and Other Legislation Amendment Act 2024 (Cth).

Information We Collect

• Full name, email address, phone number, and profile photo
• Account credentials (stored encrypted) and payment information processed by Stripe
• For Providers: ABN, professional licences, bank account details, service descriptions, and portfolio images
• Booking history, service preferences, reviews, and ratings
• Messages and communications through the Platform
• Health and allergy information voluntarily disclosed prior to a booking
• Device type, OS, IP address, location data (where permitted), and analytics data

How We Use Your Information

• Create, verify, and manage your account
• Facilitate bookings and process payments
• Send booking reminders, updates, and post-service follow-ups
• Display nearby Providers based on your location where permission is granted
• Detect fraud, abuse, or unlawful activity
• Comply with ATO reporting under the Sharing Economy Reporting Regime
• Resolve disputes between customers and Providers

Disclosure

We share information with Providers (for bookings), Stripe (payments), cloud and analytics providers, and regulatory authorities where required. We do not sell your personal information. Some providers are located overseas — we take reasonable steps to ensure equivalent data protections.

Your Rights

You have the right to access, correct, and delete your personal information. Contact hello@orygoo.com — we respond within 30 days. Complaints may be lodged with the OAIC at www.oaic.gov.au.

Consumer Guarantees

You are entitled to a refund for major failures (service not performed with due care, substantially different from what was described, or caused harm). For minor failures, the Provider may re-perform the service; if they fail, you may request a refund.

Cancellation Policy

• 48+ hours before: Full refund
• 24–48 hours before: 50% refund; Provider retains 50%
• Less than 24 hours or no-show: No refund (unless Provider agrees otherwise)
• Provider cancellations: Full refund to customer

How to Request a Refund

• Contact Provider via in-app messaging within 48 hours
• Provide description and supporting evidence
• Provider responds within 3 business days
• If unresolved, escalate to hello@orygoo.com — we respond within 10 business days

Refund Processing

Approved refunds are processed to the original payment method within 5–10 business days. Initiating a chargeback without first following this process may result in account suspension.

1. Acceptance of Terms

By accessing or using the Orygoō Platform, you agree to be bound by these Terms and all incorporated policies. If you do not agree, you must not use the Platform.

2. Platform Role — Marketplace Facilitator

Orygoō operates solely as a technology platform and booking facilitator. We are not a beauty service provider, do not employ Providers, and are not a party to any service contract. By using the Platform you expressly acknowledge that Providers are independent contractors solely responsible for their services, and that Orygoō bears no liability for Provider acts or omissions.

3. Eligibility

• Must be at least 18 years of age
• Must have legal capacity to enter binding contracts
• Providers must hold a valid ABN and all required licences

4. Account Registration & Security

• Provide accurate, current, and complete information
• Maintain the confidentiality of your login credentials
• Notify us immediately at hello@orygoo.com of any suspected unauthorised access
• One account per individual or business entity

5. Customer Obligations

• Pay in full at time of booking via the Platform
• Attend on time or cancel in accordance with the Cancellation Policy
• Disclose all relevant health conditions, allergies, and contraindications before the service
• Not solicit Providers to transact outside the Platform

6. Provider Obligations

• Hold a valid ABN and all professional licences
• Deliver services with due care and skill under the ACL
• Maintain public liability insurance — minimum $5,000,000 AUD
• Comply with all WHS, hygiene, and licensing laws
• Not solicit or accept payments from Platform-sourced customers outside the Platform

7. Independent Contractor Status

Providers are independent contractors, not employees of Orygoō. They are solely responsible for their own tax, GST, superannuation, and compliance obligations.

8. Review & Rating System

Customer reviews of Providers are displayed publicly on their profile. Provider reviews of customers are visible only to other Providers for booking decision purposes. All reviews must be honest and based on genuine first-hand experience. Incentivised reviews are prohibited.

9. Fees, Payments & Commission

Orygoō charges Providers a platform service fee on each completed booking. Rates are published in the Provider Dashboard and may be updated with 30 days' written notice. All fees are in AUD inclusive of GST.

10. Intellectual Property

The Orygoō Platform — including its software, source code, and user interface — is owned by Orygoō Pty Ltd. The Orygoō name, logo, and associated branding may not be used, reproduced, or imitated without prior written consent. By submitting content to the Platform, you grant Orygoō a non-exclusive, royalty-free, worldwide licence to use and display that content to operate and promote the Platform.

11–14. Liability, Indemnification & Force Majeure

You agree to indemnify Orygoō from claims arising from your use of the Platform, breach of these Terms, or services you provide or receive. Orygoō's total liability is limited to AUD $500 or fees paid in the preceding 12 months, whichever is greater. Nothing excludes ACL rights that cannot lawfully be excluded.

15. Account Suspension & Termination

Orygoō may immediately suspend or terminate accounts for material breach, fraud, or conduct posing a risk of harm. For other reasons, 30 days' written notice will be given. You may terminate at any time by contacting hello@orygoo.com.

16. Dispute Resolution

Disputes should first be resolved between customers and Providers directly. Unresolved disputes may be escalated to Orygoō at hello@orygoo.com — we respond within 10 business days. Users may also contact the ACCC at www.accc.gov.au or SA CBS at www.cbs.sa.gov.au.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of South Australia, Australia and applicable Commonwealth law. Each party irrevocably submits to the jurisdiction of the courts of South Australia.

18. Amendments

Material amendments will be communicated at least 14 days before taking effect. Continued use constitutes acceptance.

Orygoō is registered for GST and operates as a marketplace facilitator. This Policy sets out obligations under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

GST on Bookings

• GST-registered Providers: GST at 10% applies to the service price. Providers are solely responsible for remitting GST to the ATO via BAS.
• Non-GST-registered Providers (annual turnover below $75,000 AUD): No GST applies. Must notify Orygoō immediately upon becoming required to register.
• All platform service fees (commissions) charged to Providers include GST at 10%.

Provider Tax Obligations

• Supply a valid ABN at registration; notify Orygoō of any change
• Declare all Platform income in your tax return
• Retain all records and tax invoices for a minimum of 5 years (ATO requirement)
• Providers should be aware that Orygoō reports transaction data to the ATO twice yearly under the Sharing Economy Reporting Regime — see Policy 08

ABN Withholding

Where a Provider fails to supply a valid ABN, Orygoō is required to withhold 47% from any payment and remit it to the ATO under the Taxation Administration Act 1953 (Cth).

Orygoō does not provide tax, financial, or legal advice. Consult a registered tax agent regarding your individual obligations.

Independent Contractor Status

Providers are independent contractors, not employees of Orygoō. You are solely responsible for income tax, GST, superannuation, workers compensation, professional indemnity insurance, and public liability insurance (mandatory minimum $5,000,000 AUD).

Eligibility

• At least 18 years of age
• Valid ABN
• All required professional licences and certifications
• Current public liability insurance — minimum $5,000,000 AUD
• Compliance with all applicable laws
• Not subject to any court order, professional prohibition, or licence suspension
• For in-home and mobile services: completed criminal background check (see Policy 11)

Listing Requirements

• Accurate service title, description, duration, and pricing in AUD (GST-inclusive)
• Professional qualifications and certifications for each listed service
• Genuine photos of your own work — stock images are prohibited
• Accurate location and travel radius for mobile services
• Any age restrictions, contraindications, or preparation requirements

Professional Standards

• Deliver services with due care and skill in compliance with ACL consumer guarantees
• Maintain safe, clean, and hygienic working environments at all times
• Comply with SA Health infection control guidelines and the Work Health and Safety Act 2012 (SA)
• Immediately notify Orygoō at hello@orygoo.com of any incident, injury, or adverse outcome

Off-Platform Solicitation

Providers must not solicit, redirect, or encourage customers discovered through the Platform to book or pay outside Orygoō. This is a serious breach and may result in immediate permanent account termination.

Therapeutic Goods

• Sunscreens with SPF 4 or above — must be listed on the ARTG
• Acne treatments containing active pharmaceutical ingredients
• Chemical exfoliants and peels used therapeutically
• Skin needling preparations making therapeutic claims
• Anti-ageing products claiming to treat or prevent a skin condition

Provider Obligations

• Do not use, promote, or advertise products not listed on the ARTG that make therapeutic claims
• Do not make unapproved therapeutic claims in listings, profiles, or review responses
• Do not claim a cosmetic treatment treats, cures, or prevents any medical condition
• Ensure cosmetic products comply with INCI ingredient labelling requirements

Prohibited Claims

• Claims that a treatment treats, cures, or manages any disease or medical condition
• References to specific medical conditions (e.g. "treats rosacea", "cures acne")
• Before-and-after imagery implying therapeutic outcomes from a cosmetic-only treatment
• Claims a product is "clinically proven" without ARTG registration

This Policy governs how Orygoō collects, uses, and shares data through tracking technologies, analytics tools, and third-party SDKs within the Orygoō mobile application on iOS and Android. It forms part of our Privacy Policy.

iOS — App Tracking Transparency (ATT)

Before any tracking occurs on iOS, Orygoō will display Apple's mandatory ATT permission prompt. If you select Allow Tracking, Orygoō and named partners may access your IDFA and share in-app behaviour for attribution and advertising. If you select Ask App Not to Track, all cross-app tracking is disabled. Full app functionality remains available regardless of your choice.

To change your preference: iOS Settings > Privacy & Security > Tracking > Orygoō

Android — Play Data Safety

Orygoō maintains a complete Data Safety section in the Google Play Store. We request only the minimum permissions necessary. You may revoke any permission at any time through Android Settings > Apps > Orygoō > Permissions.

Third-Party SDKs

• Payment processing (Stripe): transaction data only; no personal behavioural data
• Crash reporting (e.g. Firebase Crashlytics): device model, OS version, crash logs; not linked to identity
• In-app analytics (e.g. Firebase Analytics): in-app events, session data; linked to pseudonymous user ID only
• Push notifications (e.g. Firebase Cloud Messaging): device push token for booking confirmations only
• Attribution/advertising: only with explicit ATT/AAID consent

Your Rights

You may withdraw consent to tracking at any time through your device settings. Contact hello@orygoo.com to request deletion of tracking-collected personal information — processed within 30 days.

What Is Reported (SERR)

• Full legal name and date of birth
• ABN or Tax File Number
• Residential or business address
• Email address and phone number
• Bank account details (BSB and account number)
• Total number and gross value of transactions in the reporting period
• Total value of fees/commissions paid to Orygoō

Reporting Schedule

• Report 1: 1 July – 31 December → lodged by 31 January
• Report 2: 1 January – 30 June → lodged by 31 July

ATO Information Notices (Division 353)

The ATO has broad compulsory information-gathering powers. On receipt of a valid section 353-10 Notice, Orygoō is legally required to comply. Orygoō will seek legal advice, provide only the information specifically required, apply minimum necessary disclosure, and where permitted will notify affected users.

Your Rights

You may contact hello@orygoo.com to request a summary of the transaction data Orygoō holds about you. You retain all rights under the Privacy Act 1988 (Cth) to access and correct your personal information.

This Policy governs Orygoō's optional feature allowing Providers to connect their Orygoō account with external calendar and booking platforms including Google Calendar, Apple iCalendar, Square Appointments, and other supported platforms. This feature is entirely optional.

Data Flows

Outbound (Orygoō → Integration Platform)

When a booking is confirmed, the following may be written to the Provider's connected external calendar: customer display name and contact details, booking date/time/duration, service type, booking reference, and location where applicable.

Inbound (Integration Platform → Orygoō)

To display accurate availability and prevent double-bookings, Orygoō reads availability data (blocked periods, busy/free status). Orygoō does not read, store, or use the titles, descriptions, attendees, or content of personal calendar events.

Consent & Security

Connecting an integration requires your explicit action via OAuth 2.0. Orygoō stores OAuth tokens in encrypted form and deletes them when you disconnect. You may disconnect any integration at any time through Profile > Settings > Connected Apps.

Liability

Calendar synchronisation is not instantaneous. Orygoō is not liable for double-bookings, scheduling conflicts, or data loss arising from sync delays, third-party outages, or API changes. Orygoō's own booking records take priority in any dispute.

Location data is treated with heightened care. Orygoō applies these principles: collect the minimum necessary, use only for the disclosed purpose, do not retain beyond what is needed, and never use it to identify patterns of daily life or movement.

What We Collect and Why

• Customer location (with permission): to display nearby Providers and filter search results. Approximate location is sufficient — precise GPS is not required.
• Provider service area: to show customers the Provider's approximate location or service radius. Precise coordinates are never displayed to customers.
• Booking context: approximate suburb/region at time of booking, used for aggregated analytics only and never stored as precise GPS.

Foreground Only — No Background Tracking

Orygoō collects location data only while the app is open and active. We do not request or use background location permission on iOS or Android. Closing or minimising the app immediately stops all location data collection.

Your Choices

Granting location permission is not a condition of using Orygoō. If you deny location permission, you can still search for Providers by manually entering a suburb or postcode. All booking features remain available.

iOS: Settings > Privacy & Security > Location Services > Orygoō

Android: Settings > Apps > Orygoō > Permissions > Location

This Policy sets out verification and criminal background check requirements for Providers. Criminal background checks are required for Providers offering in-home or mobile services. Salon-based Providers are exempt from background check requirements but must complete all other verification steps.

Identity & Credential Verification — All Providers

• ABN: verified through the Australian Business Register (ABR)
• Public liability insurance: current certificate of currency, minimum $5,000,000 AUD
• Professional qualifications: documentary evidence for applicable service categories
• Government-issued photo identification

Criminal Background Check — In-Home & Mobile Providers

Must be completed through an Orygoō-approved screening provider (National Crime Check or equivalent ACIC-accredited provider). Automatically disqualifying offences include: any sexual offence, violence offences within the past 10 years, fraud/dishonesty offences within the past 7 years, and any offence involving a child.

Background checks must be renewed every two years. Providers must notify Orygoō immediately if charged with or convicted of any offence after completing their check.

Absolutely Prohibited Services

• Cosmetic injectables (botulinum toxin, dermal fillers, lip fillers) unless Provider holds current AHPRA registration as a medical practitioner or registered nurse with a cosmetic injectable endorsement
• Any procedure requiring a medical prescription
• Surgical or invasive procedures of any kind
• Treatments using TGA-prohibited or unregistered therapeutic goods
• PRP therapy unless performed by an AHPRA-registered practitioner
• Thread lifts and subcutaneous procedures
• Services of a sexual or intimate nature
• Services directed at persons under 18 where prohibited by applicable law

Restricted Services — Conditions Apply

• Laser hair removal and laser skin treatments: current SA Health laser licence required
• IPL treatments: appropriate qualification under SA Health guidelines required
• Skin needling/microneedling: must comply with SA Health skin penetration standards
• Chemical peels above SA Health thresholds: relevant qualifications required
• Teeth whitening: must comply with TGA hydrogen peroxide concentration limits

Age-Restricted Services

Certain services (ear piercing, body piercing, cosmetic tattooing) require written parental/guardian consent for persons under 18. Cosmetic tattooing is prohibited for persons under 18.

Before Your Appointment

• Review the Provider's profile, qualifications, ratings, and reviews before booking
• For in-home or mobile services, let a trusted person know where you'll be and when
• Keep your phone charged and accessible
• If anything about a booking or communication feels wrong, trust your instincts and cancel

During Your Appointment

• You have the right to end the appointment at any time if you feel unsafe
• You are never obligated to continue a service that makes you feel uncomfortable
• If a Provider or customer is behaving threateningly, remove yourself safely and call 000

After an Incident

• Contact emergency services first if there is any immediate risk
• Report to Orygoō at hello@orygoo.com as soon as it is safe to do so
• Report to SAPOL: 131 444 (non-emergency) or 000 (emergency)
• 1800RESPECT: 1800 737 732 (24/7 domestic and family violence support)
• eSafety Commissioner: www.esafety.gov.au

Orygoō is committed to building a platform that is accessible to everyone, regardless of disability, age, or other personal characteristic, under the Disability Discrimination Act 1992 (Cth) and the Equal Opportunity Act 1984 (SA).

Platform Accessibility

Orygoō is committed to meeting WCAG 2.1 Level AA accessibility standards, including screen reader compatibility (VoiceOver/TalkBack), sufficient colour contrast, text resizing support, and keyboard navigability. If you experience an accessibility barrier, contact hello@orygoo.com — we commit to acknowledging within 5 business days and providing a resolution within 30 days where technically feasible.

Provider Obligations — Non-Discrimination

Providers must not refuse to provide a service, impose different terms, or discourage customers on the basis of disability. Providers must make reasonable adjustments to accommodate customer needs where practicable.

Assistance Animals

Customers are entitled to bring an assistance animal (as defined under the Disability Discrimination Act 1992 (Cth)) to any appointment. Providers must not refuse a service solely because the customer is accompanied by an assistance animal.

This Policy sets out Provider rights under Australian workplace laws applicable to platform-based independent contractors, including the Fair Work Legislation Amendment (Closing Loopholes) Acts 2023 and 2024 (Cth).

Provider Classification

Providers are independent contractors with the right to set their own hours, accept or decline any booking, work across multiple platforms, set their own service pricing, and use their own equipment.

Minimum Standards

Where the Fair Work Commission makes a Minimum Standards Order applicable to Providers on platforms like Orygoō, those standards will apply. Orygoō is monitoring the development of applicable Orders and will notify Providers of any changes.

Deactivation Protections

Before account deactivation, Providers are entitled to: written notice of grounds, a reasonable opportunity to respond (minimum 5 business days), a written decision with reasons, and access to Orygoō's internal appeals process. Emergency suspension for safety may occur without prior notice but will be followed by the procedural process.

Unfair Deactivation

From 26 August 2024, certain digital platform workers may apply to the Fair Work Commission for review of an unfair deactivation. Orygoō will cooperate with any such process.

Orygoō is committed to upholding the principles of the Modern Slavery Act 2018 (Cth) and ensuring that the Platform is not used to facilitate forced labour, debt bondage, or any form of labour exploitation in connection with services delivered through Orygoō.

What Is Modern Slavery

Modern slavery includes a range of serious exploitative practices including forced labour, deceptive recruiting for labour, debt bondage, servitude, and the worst forms of child labour. Orygoō takes a zero-tolerance approach to any conduct that involves exploiting workers in connection with services delivered through the Platform.

Prohibited Conduct

• Offering or facilitating services performed by a person under conditions of forced labour or coercion
• Operating a business through the Platform that is in substance a front for labour exploitation
• Accepting bookings on behalf of another person without their knowledge and free consent
• Withholding payment from a worker who has performed services booked through the Platform
• Controlling a Provider's account, earnings, or movements without their genuine consent

Warning Signs — Please Report

• A Provider's account being managed or controlled by a third party without a legitimate explanation
• A Provider who appears fearful, unable to speak freely, or whose communication appears scripted or controlled
• Multiple bookings accepted through a single account appearing to represent different practitioners
• Cash payment demands or requests to pay outside the Platform indicating financial control by a third party

Orygoō's Measures

Identity verification at onboarding, ABN verification to confirm independent business status, direct payment to the verified Provider's own bank account, monitoring for unusual account patterns, and staff training on modern slavery recognition. As Orygoō grows, we will comply with the mandatory reporting threshold under the Modern Slavery Act 2018 (Cth) if and when applicable.

Orygoō is committed to handling all complaints fairly, consistently, and promptly, aligned with the Australian Standard for complaints handling (AS/NZS 10002:2022).

How to Make a Complaint

• Email: hello@orygoo.com — include your account name, description, and any evidence
• In-app: use the flag or report function on any booking, profile, review, or message

Our Process

• Acknowledgment within 2 business days (with a reference number)
• Gather information, contact relevant parties, assess the complaint
• Written response within 30 days of acknowledgment (may be extended by 30 days for complex matters)
• Possible outcomes: explanation/apology, refund, enforcement action, account correction, or policy change

External Escalation

• OAIC (privacy): www.oaic.gov.au | 1300 363 992
• ACCC (consumer protection): www.accc.gov.au | 1300 302 502
• SA Consumer and Business Services: www.cbs.sa.gov.au | 131 882
• Equal Opportunity Commission SA: www.eoc.sa.gov.au | (08) 8207 1977
• Fair Work Commission: www.fwc.gov.au | 1300 799 675
• eSafety Commissioner: www.esafety.gov.au | 1800 686 868

The price you see on a service listing in the Orygoō app is the price you pay. No hidden fees. No charges added at checkout that were not displayed at the time of browsing.

No Hidden Fees for Customers

• All service prices are inclusive of GST
• No booking fees, service fees, administration charges, or payment processing surcharges
• The only additional amount a customer may be charged is a cancellation or no-show fee as per the Refunds & Returns Policy

Provider Commission

Orygoō charges Providers a platform service fee on each completed booking. This is deducted from Provider earnings before payout and is not visible to customers. Rates are in the Provider Dashboard and may change with 30 days' written notice.

Provider Obligations

Providers must not display a lower price and charge a higher price at service, add undisclosed charges for materials, apply surcharges based on protected attributes, or advertise expired promotional prices. Pricing misrepresentation may constitute misleading conduct under the ACL.

This Cookie Policy applies to the Orygoō website (www.orygoo.com) only. For tracking in the Orygoō mobile app, see Policy 07.

Types of Cookies

• Strictly Necessary: essential for the website to function; no consent required
• Analytics & Performance: anonymised data about how visitors use the site (e.g. Google Analytics); require consent
• Functional: remember your preferences; require consent
• Marketing & Advertising: track visitors for relevant advertising; require explicit consent and are not set without it

Managing Your Preferences

When you first visit the Orygoō website, you will see a cookie consent banner. You can accept all, reject optional cookies, or manage preferences by category. You can change your preferences at any time via Cookie Settings in the website footer.

You can also control cookies through your browser settings (Chrome: Settings > Privacy and security > Cookies; Safari: Preferences > Privacy).

Do Not Track

Orygoō's website does not currently respond to Do Not Track (DNT) signals, as no industry standard has been adopted. This Policy governs our cookie practices regardless of DNT settings.

These Promotional Terms govern all promotions, discount codes, referral bonuses, credits, and special offers made available by Orygoō.

Discount Codes

• Must be applied at the time of booking — cannot be applied retrospectively
• Valid only for the service types, dates, and booking values specified
• Only one discount code per booking unless otherwise stated
• No cash value; cannot be redeemed for cash

Referral Programs

• Referral bonuses credited only after the referred user completes a qualifying booking
• Self-referral — creating a new account to receive a bonus for yourself — is prohibited
• Referral credits are not cash and may only be applied against future Platform bookings
• Credits expire as specified and are forfeited on account closure

ACL Compliance

All promotions comply with the Australian Consumer Law. Promotional prices are always displayed inclusive of GST. Orygoō does not engage in bait advertising.

Modification

Orygoō may modify or cancel any promotion at any time for legal, regulatory, technical, or operational reasons. Customers who have already redeemed a code are not affected by cancellation.

Onboarding Verification — All Providers

• ABN validity: confirmed through the Australian Business Register
• Government-issued photo identification
• Public liability insurance: current certificate of currency — minimum $5,000,000 AUD
• Email and phone number verified through confirmation codes
• Bank account details verified through Stripe's identity verification process

Qualification Verification

Orygoō may require documentary evidence for certain service categories including laser/IPL treatments, cosmetic tattooing, and services using TGA-listed therapeutic goods. Providers are responsible for ensuring they hold all qualifications required by law before listing a service.

Ongoing Listing Standards

• Accurate service descriptions including contraindications and aftercare
• Pricing that reflects the actual charge (inclusive of GST)
• Genuine photographs of the Provider's own work — stock images prohibited
• Only qualifications and accreditations the Provider currently holds
• Current public liability insurance certificate on file with Orygoō

What Orygoō Does Not Verify

• The quality or clinical appropriateness of service descriptions
• Whether portfolio images accurately reflect current standard of work
• Whether stated experience or years of practice are accurate

Mandatory Provider Insurance

All active Providers are required to hold current public liability insurance with a minimum coverage of $5,000,000 AUD per event. This is a condition of listing and must be maintained throughout the period of active listing.

What Provider Insurance Typically Covers

• Personal injury to a customer caused by the Provider's negligence during a service
• Property damage caused to a customer's property during a service
• Legal defence costs where the Provider is named in a claim

Important Coverage Gaps

• Customer's pre-existing conditions: where an adverse reaction is caused by a health condition the customer failed to disclose, the insurer may decline the claim
• Off-platform transactions: any service arranged outside Orygoō may be excluded by the Provider's insurer
• Professional indemnity vs public liability: these are different products — some Providers may not hold professional indemnity insurance
• Deliberate acts: deliberate misconduct or assault by a Provider is not covered by public liability insurance

Advice to Customers

• Confirm with the Provider before booking that their insurance is current and covers the specific service
• Ask whether they also hold professional indemnity insurance
• Disclose all relevant health conditions and medications before the appointment

Reporting an Incident

• Customer: seek medical attention immediately if required
• Provider: notify Orygoō at hello@orygoo.com within 24 hours
• Both parties: document the incident with photographs where safe to do so
• All claims must be lodged directly with the relevant insurer — Orygoō does not manage insurance claims