A safe, respectful marketplace.

These Community Guidelines apply to every person who uses the Orygoō platform. They apply on the Platform, in-person during bookings, and in any communication arising from a Platform interaction. These Guidelines are incorporated into Orygoō's Terms & Conditions and form part of your binding agreement with Orygoō.

Section 1 — Our Values

• Safety: Every interaction — online and in person — must be physically and emotionally safe for all parties.
• Respect: Dignity, courtesy, and professionalism are expected in every exchange on or arising from the Platform.
• Honesty: Reviews, listings, profiles, and communications must be truthful. No deception, manipulation, or misrepresentation.
• Accountability: Actions have consequences. Orygoō will act when these Guidelines are breached.

Section 2 — Standards for Everyone

Treat Everyone with Respect

• Communicate politely and professionally in all in-app messages
• Arrive to appointments on time and ready
• Raise concerns through the proper channels rather than through personal attacks

Be Honest

• Do not misrepresent your identity, qualifications, business, or intentions
• Do not submit false, misleading, or fabricated reviews, ratings, or reports
• Do not manipulate, incentivise, or coordinate reviews to mislead other users

Protect Privacy

• Do not share another user's personal information outside the Platform without their explicit consent
• Do not record or photograph another person during an appointment without their clear and explicit consent
• Do not use personal information obtained through the Platform for any purpose other than completing the booking

Keep Transactions on Platform

Do not solicit, accept, or make payments for Platform-sourced bookings outside the Orygoō payment system. Off-platform transactions remove consumer protections, insurance coverage, and dispute resolution rights.

Do Not Misuse the Platform

• Do not use the Platform for any unlawful purpose
• Do not use automated tools, bots, or scripts to interact with the Platform
• Do not create multiple accounts to circumvent a suspension or ban

Section 3 — Standards for Customers

Booking Responsibility

Book appointments genuinely and only when you intend to attend. Cancel with as much notice as possible. Repeated no-shows or late cancellations may result in a formal warning and ultimately account suspension.

Health and Safety Disclosure

Disclose any allergies, skin conditions, medications, or contraindications to the Provider before your appointment. Orygoō and Providers cannot be held responsible for adverse reactions arising from information you chose not to disclose.

Conduct During Appointments

• Treat the Provider's workspace with respect
• Do not bring additional guests without the Provider's prior agreement
• Do not make sexual comments, gestures, or advances toward a Provider under any circumstances
• Do not attend an appointment under the influence of alcohol or drugs
• Do not engage in threatening, intimidating, or aggressive behaviour

Review Conduct

• Only submit reviews for services you genuinely received through the Platform
• Be honest, specific, and fair — criticism is acceptable, personal attacks are not
• Do not use reviews to threaten, coerce, or extort a Provider
• Do not submit a review in exchange for any benefit or payment

Section 4 — Standards for Providers

Professional Conduct

• Deliver every service with the skill, care, and professionalism a customer would reasonably expect
• Maintain accurate and up-to-date profiles at all times
• Do not offer or advertise services you are not qualified or licensed to provide

Hygiene, Safety and Compliance

• Maintain hygiene and infection control standards required by applicable SA and Commonwealth law
• Carry valid public liability insurance of at least $5,000,000 AUD at all times
• Immediately notify Orygoō of any incident, injury, or adverse outcome

Conduct During Appointments

• Treat every customer with dignity, respect, and professionalism
• Do not make sexual comments, gestures, or advances toward a customer under any circumstances
• Obtain explicit written or verbal consent before photographing or filming a customer
• Do not share images of a customer without their clear, prior, written consent

Customer Data and Confidentiality

Personal information about customers obtained through the Platform must be treated as strictly confidential. Do not use customer information to contact customers outside the Platform for marketing or commercial purposes.

Section 5 — Prohibited Conduct

6.1 Physical Violence and Threatening Behaviour

• Physical assault, battery, or any form of physical harm during or in connection with a booking
• Threatening language, gestures, or behaviour intended to cause fear of physical harm
• Stalking, following, or persistently attempting to contact a person who has indicated they do not wish to be contacted

6.2 Sexual Misconduct and Harassment

• Sexual assault or any non-consensual sexual contact
• Unsolicited sexual comments, messages, or advances directed at any user
• Requesting sexual services through the Platform or during an appointment
• Sending or requesting sexually explicit images or messages through the Platform

6.3 Discrimination

Orygoō prohibits discrimination on any protected ground including: sex, gender identity, sexual orientation, race, ethnicity, religion, age, disability, pregnancy, marital status, intersex status, and political opinion.

6.4 Verbal, Emotional, and Psychological Abuse

• Verbal abuse, insults, or sustained derogatory language directed at any person
• Gaslighting, belittling, or intentionally demeaning another user
• Using reviews, ratings, or reports as a tool to intimidate or retaliate

6.5 Online and Digital Misconduct

• Cyberbullying — persistent targeted conduct intended to intimidate or humiliate
• Doxxing — publishing another person's private information without consent
• Impersonating another user, Provider, or Orygoō staff member

6.6 Privacy Violations

• Sharing another user's personal information without consent
• Recording conversations, video, or audio during appointments without consent
• Publishing or sharing images of another person without their explicit prior consent

6.7 Financial Misconduct and Fraud

• Fraudulent chargebacks without a genuine basis
• Using stolen, fraudulent, or unauthorised payment methods
• Extorting a Provider by threatening negative reviews unless a financial benefit is provided
• Arranging off-platform payments to circumvent fees

6.8 Review Integrity

• Submitting a review for a service you did not receive
• Submitting a review in exchange for payment, discount, or any other benefit
• Submitting multiple reviews of the same Provider from different accounts
• Using AI-generated tools to write fabricated or synthetic reviews

6.9 Health, Safety, and Hygiene Violations

• Providing services without holding required licences, registrations, or certifications
• Failing to maintain hygiene and infection control standards required by SA Health
• Attending an appointment under the influence of alcohol or illegal drugs

6.12 Child Safety — Zero Tolerance

Any conduct involving the sexual exploitation, abuse, or endangerment of a child will result in immediate permanent account closure and mandatory referral to SAPOL and the Australian Centre to Counter Child Exploitation (ACCCE).

Section 6 — Enforcement

• Tier 1 — Formal Warning: First or minor breach that does not pose a safety risk
• Tier 2 — Temporary Suspension (7–30 days): Repeated minor breach or a single moderate breach. Reinstatement conditional on acknowledgment of breach.
• Tier 3 — Permanent Suspension: Serious single breach or repeated Tier 2 conduct. All listings removed.
• Tier ZT — Zero Tolerance: Immediate permanent ban for physical violence, sexual misconduct, or child safety violations. Law enforcement referral where conduct may constitute a criminal offence.

Section 7 — How to Report

• In-app: tap the flag icon on the relevant profile, message, or review
• Email: hello@orygoo.com — include your account name, the other party's name, and a description of what occurred
• For urgent safety concerns: contact SAPOL on 131 444 or Emergency Services on 000 first

Orygoō will acknowledge your report within 2 business days and provide a substantive response within 10 business days. Where the matter involves criminal conduct, Orygoō will cooperate with law enforcement.

Section 8 — Appeals

If your account has been suspended or closed and you believe the decision was made in error, you may appeal within 14 days by emailing hello@orygoo.com with the subject line: Account Appeal — [Your Account Name]. Include your account details, the enforcement decision you are appealing, the reasons why you believe the decision was incorrect, and any supporting evidence. Orygoō will issue a final decision within 15 business days.

Zero Tolerance decisions are not eligible for internal appeal. Affected individuals retain the right to seek independent legal advice.

Section 9 — External Authorities

• SAPOL (non-emergency): 131 444 | Emergency: 000
• eSafety Commissioner: www.esafety.gov.au | 1800 686 868
• Equal Opportunity Commission SA: www.eoc.sa.gov.au | (08) 8207 1977
• Australian Human Rights Commission: www.humanrights.gov.au | 1300 369 711
• ACCC: www.accc.gov.au | 1300 302 502
• OAIC: www.oaic.gov.au | 1300 363 992
• SA Consumer and Business Services: www.cbs.sa.gov.au | 131 882
• ACCCE (child exploitation): www.accce.gov.au | 1300 237 639
• 1800RESPECT: 1800 737 732 (24/7 domestic and family violence support)